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Terms and Conditions


ACCEPTANCE OF TERMS AND CONDITIONS

As a user of this website, you acknowledge that any use of this website including any transactions you make are subject to our terms and conditions below and supersede all others. Receipt of acknowledgement of an order by you, constitutes your acceptance of our conditions.

1. PAYMENT TERMS

1.1 NON ACCOUNT CUSTOMERS

Payment shall be made in full before going to print, unless special payment terms have been agreed by us in writing.

1.2 ACCOUNT CUSTOMERS

Payment shall be made in full after 30 days from date of invoice, unless special settlement terms have been agreed by us in writing.

1.3 Some printed items become subject to VAT, dependent on the contents of the artwork. If you place an order and such a payment applies, VAT will be added to your order.

2. OVERDUE ACCOUNTS

2.1 Any Invoices not settled within the agreed credit terms, Bicester Print Ltd reserves the right to charge interest on the overdue amount debt at 8% above the HSBC base rate at the time and an administration fee to cover our debt recovery costs. We require payment to terms. Payment must be made on time, in full, and without any deduction, set off or counterclaim. In the event that an account is outstanding, we will refer the matter to our debt collection agents, Daniels Silverman Limited, which will incur costs any costs incurred to collect the debt will be added to the debt, plus VAT at the prevailing rate. You agree that you will be legally liable to pay us that surcharge, and that payment of the same can be enforced against you in court. You also agree to pay interest at the relevant reference rate provided for under the Late Payment of Commercial Debts (Interest) Act 1998, which interest is payable both after and before any judgment of the court and continues to accrue.

3. PASSING OF TITLE

3.1 All goods, delivered or not, remain our property until payment is received in full.

4. PRODUCTS

4.1 We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement no warranty is given as to accuracy and no responsibility will be accepted for error or mis-scription and any resulting loss.

5. QUOTATIONS AND CONTRACTS

5.1 Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. The prices are based on today's current costs of production.

6. DELIVERY AND TURNAROUND TIME

6.1 We will use our best endeavours to despatch all orders within the typical working day turnaround time and all despatch/delivery dates shall be regarded at best as estimates only unless confirmed to you in writing. As the purchaser you must accept the actual delivery date and we shall not be liable for any losses, costs, damages or expenses suffered by you the purchaser or any other party as a result of any delay in delivery. Especially in cases where third parties i.e. subcontractors or carriers are involved. Neither will any such failure to meet a delivery date constitute a breach of contract on our part.

6.2 All turnaround times are based on working days (Monday to Friday) and exclude all public holidays. The printing turnaround time starts when your order is paid for and a proof has been confirmed. All turnaround times quoted are a typical turnaround and are not guaranteed unless confirmed to you in writing. Turnaround times can vary depending on backlogs and order specification.

6.3 Special deliveries via alternative carriers/weekend deliveries can normally be arranged but will usually be subject to an additional charge.

6.4 Accepting Delivery by Carrier - Your purchase will be checked before packing and will leave us in good condition. It will then be fully insured whilst in transit to you. However it is a condition of the insurance contract, and therefore your responsibility to ensure that you, or anyone receiving goods on your behalf, check all goods delivered by carrier before signing for and accepting them. If ANY damage is found, you MUST sign and mark the carriers delivery note as 'damaged' and report the complaint to us within 24hrs of delivery. If the delivery note has been signed for as 'accepted in good condition', or similar you will be in breach of this contract and be effectively invalidating the insurance. As a result you will have waived all right to claim for any repair or replacement.

6.5 Delivery charges apply to all internet orders and will be shown at the end of the ordering process.

6.6 The risk in the goods shall pass to you on delivery.

7. CLAIMS

7.1 Claims arising from damages, delay or partial loss in transit must be made in writing to us, so as to reach us within 5 working days of delivery.

7.2 All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach us within 5 working days of receipt of goods or such goods shall be deemed to comply as to quality and quantity within the terms of the contract.

7.3 You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at time of delivery.

7.4 Claims in respect of non-delivery must be made in writing so as to reach us within 5 working days from receipt of our invoice.

7.5. Bicester Print Ltd requires any printing to be returned in full before agreeing to reprint. If we deem the printing to be of sufficient quality, and within tolerance we reserve the right to return the goods and refuse a reprint or refund.

8. LIABILITY

8.1 We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure set out in clause 7

8.2 We are not liable for any financial loss incurred by you, including but not limited to expenses incurred by you, interest payments & loss of earnings or similar gains you would have received on monies paid to us in lieu of any unfulfilled order.

8.3 Nothing in these terms and conditions shall affect the rights of a consumer.

9. REFUNDS AND CANCELLATIONS

9.1 We Reserve the right to rectify defective work by reprinting and shall not be liable to refund.

9.2 Bicester Print Ltd will credit your account if we deem a refund should be made.

9.3 If we offer to replace you must accept such an offer unless you can show clear cause for refusing to do so. .

9.4 Refunds will take 3 to 4 working days to complete once Bicester Print Ltd has agreed to refund.

9.5 Order cancellation requests must be made to us in writing before we are able to process a refund.

9.6 Any costs incurred for work already carried out up to date of cancellation request will also be chargeable and deducted before any refund is made.

9.7 Any refund payment will be subject to a non-refundable banking charge.

10. QUANTITY CHANGES TO ORDERS

10.1 Any changes in quantity ordered must be made in writing to us prior to commencement of processing. Any increases in the order must be regarded as a separate contract unless written notification is received before work commences on the original order.

11. ARTWORK AND PRINTING

11.1 All artwork is printed using CMYK unless otherwise requested by the customer. Such a request will incur an additional fee.

11.2 Whilst every effort is made by us to ensure the best achievable quality, by uploading your artwork you are accepting that it is correct to your requirement. In some instances we may ask for additional confirmation that you are happy to proceed with your order. In some instances we may decline to proceed with your order unless revised
artwork is supplied. Refunds on all bespoke work are discretionary.

11.3 Illegal matter - We will not process any matter, which in our opinion is or may be of an illegal or libelous nature or an infringement of the proprietary or other rights of any third party. We shall be indemnified by the Customer in respect of any claims, costs and expenses arising out of any libelous matter or any infringement of copyright, patent, design or of any other proprietary or personal rights contained in any material processed for the Customer. The indemnity shall extend to any amounts paid on a lawyer’s advice in settlement of any claim.

12. PROOFS

12.1 Please note that the colour of the printed item will be affected by the type of material chosen for the artwork to be printed on, as well as any applied Lamination or Varnish.

12.2 Please read thoroughly as all proofs, once passed, are deemed correct and ready to go to print, and the responsibility passes to the customer. You will need to view all PDF proofs at 100% to see the exact size of your product when printed. We will not be held responsible for any mistakes, viewing, spelling, punctuation, contact details or layout. We will not commence print until we have received a copy of the final proof with a written confirmation to go to print either by email, fax or post.

13. FORCE MAJEURE

13.1 We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.

14. MISCELLANEOUS

14.1 The contract between ourselves the Company and the Customer shall be governed by and construed in accordance with English Law.

15. COMPLAINTS

15.1 All complaints shall be made in writing to us within 5 working days of receipt of goods or such goods shall be deemed to comply as to quality and quantity within the terms of the contract.

15.2 After reporting a complaint, samples must be received within 5 working days for investigation otherwise it shall be deemed that you have withdrawn your complaint.

15.3 Claims in respect of non-delivery must be made in writing within 5 working days from dispatch.

15.4 For defective products, we will at our discretion replace, repair free of charge, give discount or refund the price of defective products (postage and bank charges for credit card payment are not refundable). For a guaranteed delivery time with surcharge, if the products did not arrive on the guaranteed time, we will refund the surcharge only.

16. CONTACTING US

16.1 If at any time you would like further information on any of the products listed, or would like to ask any other questions or make any comments on this site, please contact us.

Bicester Print Ltd, 4 Manorsfield Road, Bicester, Oxon. OX26 6DE Tel: 01869 252047 Email: mail@bicesterprint.com

17. OTHER CONDITIONS

17.1 We are not bound by customers own purchase order terms and conditions. Our full terms and conditions apply unless otherwise agreed by us previously in writing.

17.2 These terms and conditions may be amended from time to time. The latest version of these terms and conditions may be accessed via the website